What You'll Learn
- Master hardware components including CPUs, RAM, and storage devices.
- Install, configure, and troubleshoot Windows, Mac, Linux, and mobile OS.
- Understand basic networking protocols, WiFi, and TCP/IP addressing.
- Identify and protect against security vulnerabilities and malware.
- Configure and troubleshoot cloud-based software and virtualization.
- Implement operational procedures for safety, environmental impact, and communication.
Prerequisites
Essential skills you should have beforehand:
- Basic interest in computers and technology.
- Familiarity with using a Windows or macOS operating system.
- Commitment to learning technical troubleshooting methodologies.
Career & Salary Outlook
IT Support Specialist$45,000 - $65,000
Help Desk Technician$40,000 - $60,000
Field Service Technician$48,000 - $70,000
Desktop Support Analyst$52,000 - $75,000
* Salaries vary based on location, experience, and company size.
Who Is This For?
Aspiring IT Pros
Career Switchers
Help Desk Staff
System Admins
Tech Enthusiasts